Inquiry & Support
Manage customer inquiries, complaints, and feedback
Inquiry Overview
Total Inquiries
1,248
Pending
87
Resolved
1,098
Avg. Response Time
2.5h
Active Inquiries
| Inquiry ID | Customer | Type | Subject | Date | Priority | Status | Action |
|---|---|---|---|---|---|---|---|
| INQ-001245 |
Chinedu Okeke chinedu@email.com |
Complaint | Delayed bus service | Dec 14, 2024 | High | Pending | |
| INQ-001244 |
Ada Nwankwo ada@email.com |
General Inquiry | Route schedule question | Dec 14, 2024 | Medium | In Progress | |
| INQ-001243 |
Emeka Obi emeka@email.com |
Feedback | Excellent service | Dec 13, 2024 | Low | Resolved |
Inquiry by Type
Response Time Stats
Average Response Time
2.5 hours
Fastest Response
15 mins
Resolution Rate
88%
Customer Satisfaction
4.6
out of 5.0
Based on 856 ratings
Frequently Reported Issues
Delayed bus arrivals
45 reports this week
Payment gateway issues
32 reports this week
Mobile app not loading
28 reports this week
Support Team Performance
| Agent Name | Assigned Cases | Resolved | Avg. Response Time | Rating |
|---|---|---|---|---|
| Jennifer Eze | 68 | 62 | 1.8 hours | 4.8/5.0 |
| Michael Okonkwo | 54 | 49 | 2.1 hours | 4.7/5.0 |
| Grace Okoli | 61 | 55 | 2.4 hours | 4.6/5.0 |
Recent Customer Feedback
Excellent Service
By Emmanuel Agu - Dec 14, 2024
The bus was on time and the driver was very professional. Great experience overall!
Good but could be better
By Blessing Nwosu - Dec 13, 2024
Service is good but buses could be cleaner. Also, the mobile app needs improvement.
Disappointed
By Victor Udeh - Dec 13, 2024
Bus was 30 minutes late and no notification was sent. This needs to be addressed.